Contact Non Gamstop Casinos

Got a question about how we review non Gamstop casinos, spotted something on the site that needs a second look, or want to suggest a brand for us to research? This page explains how to get in touch and what you can expect once you do.

How to Reach Our Team

Email is the best way to contact us. Write to [email protected] and a member of the team will read your message personally. We do not rely on automated replies to fob readers off, so please give us a couple of working days to come back to you properly, especially if your query needs checking against a brand's current terms.

If your message relates to a specific casino, offer or bonus mentioned on the site, telling us which page you were reading — for example our guide to trusted casinos not on Gamstop — helps us answer faster and more accurately.

What You Can Contact Us About

Questions about a specific offer — Welcome packages and free spin deals such as those from Betmica, Kikibet or Betninja can change terms without much notice. If something you saw here does not match what a casino shows you, let us know so we can check it.
Corrections and updates — We work to keep ratings, offers and comparisons current, but online casinos update their promotions frequently. If you notice anything that looks out of date, flagging it helps every reader who comes after you.
Suggestions for casinos to review — If there is a casino, slot provider or payment method not on Gamstop that you think deserves a look, tell us about it. We only add brands to our lineup after our own research.
Feedback on our ratings and method — If you disagree with how a brand is ranked, or want to understand the reasoning behind a score, we are happy to explain how we assess things like game selection, payment options and bonus terms.
General site feedback — Anything unclear, broken, or simply worth improving on the site is worth sending our way.

A Word on Responsible Gambling Queries

We know that many readers of this site have used GAMSTOP or a similar self-exclusion scheme in the past. If you get in touch with questions about self-exclusion, setting limits, or where to find independent support, we will always answer honestly and point you towards general guidance rather than steer you towards any particular outcome. We are not a support service ourselves, but we take these messages seriously and will not ignore them.

Commercial Enquiries and Disclosure

Some of the casinos featured on bettergovernmentinitiative.co.uk pay us a commission if a reader signs up through our links. This never decides how a brand is rated or ranked — our reviews and comparisons, including those covering Betmica, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin, are based on our own research into games, payments, bonus terms and overall reliability. If you represent a casino brand and would like to discuss a partnership, or if you have a media or editorial enquiry, please say so clearly in your message and outline what you have in mind.

What Happens Once You Send a Message

Every email is read by a real person on our team, not routed straight to a bot. We aim to reply within a couple of working days, though this can stretch a little during busier periods. If your question needs input from more than one person on the team — for instance, a technical fix combined with an editorial check — we will still make sure you get one clear answer rather than several conflicting ones.

We also use reader messages to shape what we cover next. If several people ask about the same topic, whether that is a particular payment method, a new casino, or how bonus wagering works, it is often a sign we should write about it in more depth.

Before You Write In

A few quick checks can save time on both sides:

Check the casino's own terms page first for anything specific to your account, deposit or withdrawal, since we cannot access individual player accounts.
Include the name of the casino or page you are asking about, so we can find the right context quickly.
Remember that all gambling carries risk, and any offer mentioned on this site is subject to the casino's own eligibility rules, wagering requirements and terms, which we cannot override or waive on a reader's behalf.
Confirm you are 18 or over — this applies to all correspondence relating to gambling content on this site.

We appreciate everyone who takes the time to write in, whether it is a correction, a question, or simply feedback on how the site could be more useful. Drop us a line whenever something needs answering.